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Account Registration & Password Retrieval

How do I register on The Body Shop Vietnam website?

It’s easy! Click on the Sign In button on the top right corner of the website. Click on the Register button, you will be directed to an online registration form. Fill in your contact details. Make sure your details are correct to avoid any delay in your delivery!

You may also opt to register via your Facebook Facebook account.

I forgot my password, what can I do?

Don’t worry, we can help you! Click on the dòng Forgot Your Password link in the Sign In page. You will be directed to the password retrieval page. Enter your e-mail addressand we will immediately send a temporary password to you. Once you have successfully accessed your account, remember to update your password. We strongly recommend that you change it as soon as possible.

How do I change my contact or address details?

It’s really easy! You can change your contact or address details on your My Dashboard page.

Can I use my Love Your Body™ Membership to purchase online?

Unfortunately, at this moment Love Your Body™ membership benefits are unavailable to use online. To purchase, please register a separate online account. But look out for our next upgrade coming soon!

Love Your Body™ Membership benefits include Rebate Vouchers, Point Accumulation, Membership Renewal and Gift Packaging Services. These benefits are only applicable on outlet purchases.

For more information on your Love Your Body™ membership, please refer to the Membership FAQ.

Online Shopping Enquiries

Can I cancel my orders?

Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order has been submitted successfully and payment is received for your purchase, the order will be "Sent to Warehouse," entering the delivery process immediately. We advice that you carefully review and modify your order prior to payment submission. Once your order has been "Sent to Warehouse," it has entered the delivery process and no further changes can be made.

In case your order is placed successfully via card, we cannot cancel the order if it is not our mistakes.

Where is my order?

When you place an order you will get a confirmation email (kindly check your Inbox, Promotion and Spam). There is a "tracking reference" link on the email which you can use to track your order on the courier's tracking site.

You can also find “tracking reference” in your order history information by going to my account after logging in, and reviewing your ORDERS.

PLEASE NOTE: If you do not have an account and checked out out as a guest, you will need to wait for your dispatch email to track your order. Delivery tracking function is only available for some areas.

Why haven't I received an email to confirm my order?

First please kindly check your Inbox, Promotion and Spam/Junk Mails.

If you haven't received an email to confirm your order, you can either check the status of your order in your account under your "Latest Orders". If you are concerned at all, just contact us and we can look into this for you.

How do I make changes to my order?

Changes to your order can be made by you at any point whilst placing your order. Once you have confirmed your order and made payment, unfortunately no changes to your order can be made.

Can I use two promotional codes together?

Unfortunately you are not able to use two promotional codes together. Sorry about that - so you'll need to decide which promotion code you'd like to use if you have more than 1 to choose from.

How do I know if my order was completed successfully?

When you complete an order online, you should see a page showing your order and payment details.

Within 24h after you complete your order, we’ll send you an email confirming we’ve received it. You can also sign in to your account and check your recent orders.

Where do I add a promotional code?

The promotional code must be registered at the time of purchase by entering in your code into the "Promotion Code" box on the shopping basket page.

Your basket contents and value will be recalculated to account for your promotion. The promotional code can only be used for one order.

The promotional code cannot be exchanged for cash. The promotional code cannot be used in conjunction with any other offer. The promotional code cannot be used in conjunction with any other offer discount or promotion unless otherwise stated.

Online Payment

Can I pay my orders online?

You can pay your orders online by using credit card for any purchases. Credit cards applicable for this payment method are Mastercard/Visa or Local ATM Cards with Internet Banking Service registered.

Please follow your bank's procedure and provide all information required correctly to complete the transaction.

Are my credit or debit card details saved?

No, we don't save your credit or debit card details, so you will need to enter these when you place your order.

Delivery Enquiries

My order has been confirmed, when will it be delivered?

Delivery time is up to FIVE (5) working days. There will be delivery attempts of up to three (3) times, failing which the customer will bear the cost of a new delivery. Order by 10am on a working day (Monday to Friday) and we will deliver your order within FIVE (5) working days. Deliveries to remote locations (including highland or island addresses) can take up to THREE (3) working days longer.

What are your delivery charges?

Delivery Charge will be automatically calculated and displayed once you have filled in all the required information.

Thebodyshop.com.vn offers you Standard Delivery charges on your orders as published by our appointed courier company. All Delivery charges are fully borne by the customer. Charges are inclusive of petrol fee and VAT applicable at the time of delivery.

Do you ship/deliver abroad?

Currently, we can only send orders to street addresses in Vietnam. We do not deliver to a PO Box address. We are unable to ship to any International address.

Can I ship to multiple addresses?

We are currently only able to deliver to one delivery address per order. If you'd like to deliver to multiple addresses, please place a separate order for each unique address.

How can I change my delivery address?

BEFORE ORDER HAS BEEN PLACED

When you are on the checkout page and wanting to change your delivery address to the one previously saved, simply click the "Edit Address" button located in the centre of the page.

AFTER ORDER HAS BEEN PLACED

Once an order has been placed, you can contact us to see if we can change the address for you.

If your order has already been placed you've got to be quick though, as our warehouse gets packing pretty quick to make sure your order arrives with you as fast as possible. It's best in this situation to call us on +848 3820 5845. Ext 12. We can't guarantee that we can change the delivery address (but we'll do our best!) so please take extra care when selecting your delivery address.

Refund / Exchange Enquiries

I have some problems with the products I received, can I exchange or request for refund?

Send an email to estore@thebodyshop.com.vn with your order invoice and provide photographic evidence of the damaged, faulty or incorrect goods received. Necessary refund/exchange arrangements will be determined on a case-by-case basis.

Alternatively, you may contact our Customer Service by phone +848 3820 5845, ext 12, 21 or 27, Monday to Friday (excluding Public Holidays) from 9:30AM - 5:30PM for assistance.

Ensure all required information is accurate and complete in order for us to process your exchange smoothly. Please allow at least fourteen (14) working days (excluding Public Holidays) for us to process your refund/exchange.

General Enquiries

For all further enquiries, please do not hesitate to contact us via email at estore@thebodyshop.com.vn OR call our HQ at +848 3820 5845 - EXT: 12. Monday-Friday (excluding Public Holidays) before 5:30 pm for assistance.